Branch Manager

Key details

Location: Salford, M6 5FW
Salary: Competitive salary with performance-based incentives

About the role

Sensory Audiology & Optical Recruitment is proud to be working in partnership with a long-standing, family-run hearing and eye care company with a focus on customer care and excellent eyecare service. Their business has grown and now has c170 stores across England and is continuing to expand. Our client's aim is to provide all patients with exceptional hearing and optical care.

As a Branch Manager, you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

What we're looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic IT skills and familiarity with point-of-sale systems are also required.

You will receive

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme

You will be responsible for

• Leading and motivating your team to consistently provide outstanding customer service
• Managing all branch operations, including meeting sales targets and driving business growth
• Overseeing staff training, coaching and performance management
• Ensuring every customer receives expert advice and the highest quality of care
• Overseeing stock management, compliance, and day‑to‑day branch efficiency
• Supporting and collaborating with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engaging with the local community to promote the branch and build strong customer relationships
• Maintaining compliance with company policies, health and safety standards and regulatory requirements

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