Pay: Competitive salary with performance-based incentives
Hours: Full-time (role not explicitly stated by source; set per established pattern for this company's branch manager roles)
Contract: Permanent
About the role
Sensory Audiology & Optical Recruitment is proud to be working in partnership with a long-standing, family-run hearing and eye care company with a focus on customer care and excellent eyecare service.
As a Branch Manager, you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
Duties may include
Lead and motivate your team to consistently provide outstanding customer service
Manage all branch operations, including meeting sales targets and driving business growth
Oversee staff training, coaching and performance management
Oversee stock management, compliance, and day-to-day branch efficiency
Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
Engage with the local community to promote the branch and build strong customer relationships
The ideal candidate
An experienced retail manager, ideally with a background in optics, audiology or healthcare
Strong leadership and people management skills, combined with a customer-first mindset
Commercial awareness and a proactive, hands-on approach to problem solving
Basic IT skills and familiarity with point-of-sale systems
Benefits
Competitive salary with performance-based incentives
Opportunities for ongoing training, career progression and personal development
A family-run company culture that values professionalism and a personal approach
Staff discounts and pension scheme
28 days annual leave including bank holidays (pro-rata)
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