Customer Experience & Process Improvement Lead

Capital One is hiring a Continuous Improvement Lead in Nottingham to bridge high‑level operational strategy with hands‑on delivery. You will lead cross‑department projects to enhance customer experience, reduce waste, and streamline contact centre performance, acting as the operational link between senior leadership, technology partners and outsourced suppliers.

You’ll use Lean Six Sigma methodologies to drive improvements, build business cases, and ensure changes align with Bold Goals and the

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