Field Service Engineer

Service Engineer

Bedfordshire

£45,000 - £55,000 + Overtime (Depending on Experience)

A leading manufacturer of automated machinery is seeking a Service Engineer to join its growing technical team due to continued expansion and an increasing demand for customised machinery solutions.

This is an exciting opportunity for a hands-on engineer who enjoys a mix of site-based installations, fault finding, commissioning, and customer technical support both in the UK and internationally.

The Role

As a Service Engineer, you will be responsible for the installation, commissioning, servicing, and support of specialist production machinery. The role involves a mixture of on-site customer visits, remote support, and collaboration with internal engineering teams to deliver high-quality solutions.

You will also play a key role in ensuring machines perform reliably while supporting customers with troubleshooting, upgrades, and technical guidance.

Key Responsibilities

• Installation and commissioning of new machinery at customer sites
• Service, maintenance, and breakdown response for installed equipment
• Fault finding on electrical, mechanical, and control systems
• Software debugging and commissioning for production line integrations
• Providing remote diagnostics and technical support for customers
• Logging service requests and maintaining support documentation
• Liaising with internal teams regarding service, spares, and technical solutions
• Supporting customers via telephone and email with technical issues
• Assisting with product improvements by providing feedback from field experience
• Completing documentation including test plans and validation records

Working Hours

• Monday - Thursday: 08:00 - 17:00
• Friday: 08:00 - 13:00
• Overtime available when travelling to/from customer sites.

Requirements

Essential

• Mechanical and/or Electrical Engineering background
• Recognised qualification in Electrical, Electronic or Control Engineering (HNC / BTEC or similar)
• Strong fault-finding ability on machinery and automation equipment
• Experience working with industrial machinery
• Ability to work both independently and as part of a team
• Strong communication and customer service skills
• Valid passport and willingness to travel internationally

Desirable

• Electrical certification for working with 3-phase installations
• 5+ years experience servicing and fault-finding machinery
• Experience with Siemens or Allen Bradley programming
• Experience installing or commissioning production/packaging machinery
• Experience completing validation documentation for production lines
• Degree in Electrical Engineering or working towards chartered status

The Candidate

The successful candidate will be a proactive and solutions-focused engineer who enjoys problem solving and delivering excellent technical support to customers.

You will be comfortable working on complex machinery, managing site visits, and collaborating with engineering teams to deliver reliable, high-quality solutions

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