Photocopier Field Service Engineer - Hereford

We are seeking an experienced Photocopier and / or Print Solutions Analyst to join a busy technical services team. This hybrid role combines hands‑on engineering with analytical problem‑solving, supporting the installation, configuration, optimisation, and ongoing maintenance of HP and Xerox print environments .

The successful candidate will play a key role in delivering reliable print infrastructure, resolving complex technical issues, and ensuring exceptional performance and customer satisfaction across enterprise and production‑level environments.

Key Responsibilities

• Install, configure, and optimise HP and Xerox multifunction printers, copiers, and production print devices at customer sites
• Deploy and support print management solutions, including secure print, follow‑me printing, workflow automation, and platforms such as Xerox Workplace Suite and HP Access Control
• Deliver end‑user training on device functionality, secure printing practices, and print management tools
• Provide break‑fix support, diagnosing and resolving hardware, software, and network‑related print issues
• Perform preventative and scheduled maintenance, including firmware updates, component replacement, and system health checks
• Produce accurate technical documentation, service reports, and configuration records in line with SLAs
• Work closely with Pre‑Sales and Solutions teams to support custom print strategies and enterprise‑level deployments

Experience, Skills & Personal Qualities

• 3-5 years' experience within Photocopiers / MFD diagnostics
• Solid understanding of print servers, networking protocols, Active Directory/LDAP integration, and print queue management
• Hands‑on experience with firmware upgrades, configuration utilities, and fleet management tools
• Strong troubleshooting skills across Windows and macOS print architecture
• Ability to interpret technical manuals, service bulletins, and diagnostic tools
• Excellent customer‑facing communication skills, with the ability to work independently or as part of a field team
• Experience delivering end‑user training or knowledge‑transfer sessions is highly desirable

Desirable Qualifications

• HP Certified Technician
• Xerox Solutions or Production Print Certifications
• CompTIA A+, Network+, or equivalent IT certification

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