Customer Relationship Specialist

The Role

As an Account Manager, you will be one of the first points of contact for prospective clients, providing a professional and welcoming experience while helping customers find the right workspace solutions for their needs.

Key responsibilities will include:

• Managing inbound enquiries received via telephone, email, website, and other channels.
• Speaking with prospective clients to understand their workspace requirements and recommend suitable solutions.
• Supporting the conversion of enquiries into bookings, memberships, and office agreements.
• Building positive relationships with existing clients and providing ongoing support.
• Following up with customers to gather feedback and maintain engagement.
• Supporting the growth and retention of coworking memberships.
• Working closely with colleagues to ensure a smooth and positive customer experience.
• Maintaining accurate customer records within CRM and booking systems.
• Updating enquiry, booking, and follow-up information as required.

About You

We are looking for a proactive and enthusiastic individual who enjoys working with people and delivering excellent customer service and who is looking to kick start their professional career.

Applicants should be able to demonstrate:

• Previous experience in a customer‑facing role such as customer service, sales, hospitality, retail, account support, or office administration.
• A positive and proactive attitude – we are looking for an energetic individual who is looking to kick start their professional career.
• Strong communication and interpersonal skills.
• A professional and confident telephone manner.
• Excellent organisational skills and attention to detail.
• The ability to manage multiple tasks and priorities effectively.
• A positive, proactive approach and willingness to learn.
• Good IT skills, including experience using Microsoft Office and CRM systems (or a willingness to learn).
• A genuine interest in building relationships and supporting business growth.

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