Physical Security Installation & Service Engineer

Physical Security Installation & Service Engineer

Location: London, UK

Contract: Permanent

Hours: Full-time

About the Role

We are seeking an experienced Physical Security Installation & Service Engineer to join our team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of a range of electronic security systems across customer sites.

This role requires strong technical knowledge of access control, CCTV, and integrated security solutions, with experience working on enterprise-level platforms. The engineer will be responsible for delivering high-quality installations, fault finding, preventative maintenance, and reactive support to ensure customer security systems remain operational.

The role will include participation in an on-call/call-out rota, providing out-of-hours support when required.

Key Responsibilities

• Install, configure, commission, and maintain physical security systems including access control, CCTV, and integrated security solutions.
• Carry out planned preventative maintenance (PPM), reactive repairs, and fault diagnostics.
• Provide technical support and troubleshooting for customer systems.
• Configure and support enterprise access control platforms including:
• Genetec Security Center
• Honeywell Pro-Watch
• Perform system upgrades, migrations, integrations, and hardware replacements.
• Diagnose faults across controllers, readers, locking hardware, networks, and associated security devices.
• Liaise with customers, project teams, and third-party suppliers to resolve technical issues.
• Complete accurate service reports, documentation, and system handover information.
• Maintain a high standard of customer service and professionalism at all times.
• Participate in an out-of-hours call-out rota.

Required Experience & Skills

• Proven experience as a Physical Security Engineer, Access Control Engineer, or similar role.
• Strong background in the installation and servicing of electronic security systems.
• Experience with enterprise access control systems such as:
• Pro-Watch
• Knowledge of access control hardware, including controllers, readers, door hardware, and locking solutions.
• Experience fault finding on IP-based security systems and networked devices.
• Ability to read technical drawings, schematics, and system documentation.
• Strong problem-solving skills with the ability to work independently.
• Excellent communication and customer-facing skills.
• Full UK driving licence.

Desirable Qualifications / Experience

• Experience with CCTV systems and video management platforms.
• Knowledge of networking fundamentals (TCP/IP, switches, VLANs).
• Experience working on large commercial, corporate, or critical infrastructure sites.
• Manufacturer training or certifications in relevant security platforms.
• Experience with system integrations and database/server environments.

Personal Attributes

• Professional and reliable approach.
• Flexible attitude with the ability to respond to changing priorities.
• Strong attention to detail.
• Comfortable working independently and as part of a wider engineering team.
• Willingness to participate in the call-out rota and provide emergency support when required.

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