We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.
Responsibilities:
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Requirements:
Extensive Microsoft product knowledge
Extensive experience with M365 and associated technologies to include, AD, Email, Teams, SharePoint.
Extensive experience with Microsoft Client operating systems and lifecycle management of them.
Any experience with Microsoft Azure services.
Proven working experience in enterprise technical support, IT support or as a technical engineer
Deep knowledge in the product that the technician is supporting.
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.