Technology Support Engineer

Overview

Are you an experienced IT professional with a passion for delivering excellent customer support? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you!

About the Role: As a Technology Support Engineer , you'll play a key role in ensuring our colleagues have secure, reliable access to IT and telephony services. You'll be the first point of contact for technical support, resolving issues efficiently while providing a positive and professional service. From maintaining desktop and server infrastructure to supporting disaster recovery and security processes, you'll help keep our business running smoothly.

Key Responsibilities

• Running the IT Helpdesk, responding promptly to user queries and issues.
• Installing, configuring, and maintaining desktop and server hardware/software.
• Ensuring IT systems and business information are secure, backed up, and recoverable.
• Monitoring and maintaining IT operations such as backups, malware protection, and upgrades.
• Working closely with managers and colleagues to align IT services with business needs.
• Supporting IT projects and contributing to disaster recovery and business continuity plans.
• Assisting with supplier contracts, licensing renewals, and budgeting.
• Travel to other sites will be required.

Experience

• Proven experience in a similar role working as an experienced 2nd line engineer with a path to grow into infrastructure and security.
• Excellent organisational skills and ability to work under pressure.
• Confident, proactive, and self-motivated approach.
• Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel).
• Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL.

Why Join Us?

We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As an IT Support Engineer, you'll be at the heart of keeping our business connected and secure.

We offer a collaborative culture, opportunities for training and development, and the chance to be part of a company that values innovation and people.

• Competitive salary depending on skills and experience.
• Opportunity to work with a hybrid arrangement.
• 25 days annual leave plus bank holidays
• Holiday Buy scheme - option to buy up to 5 additional days per year.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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