Jr. Field Service Engineer UK (London region)

About Sakura

Sakura is driven by a desire to advance cancer diagnosis through fully automated anatomic pathology and provides best-in-class innovations, quality and customer care.

What we do

We empower pathology professionals worldwide by offering integrated solutions that deliver accurate & fast cancer diagnoses.

Opportunity

As a Field Service Engineer, you will independently support Sakura customers in technical areas such as installation, training, support, repair, service, and warranty primarily around central London.

Key Responsibilities

• Provide effective technical support to customers & internal stakeholders.
• Manage, coordinate, monitor, repair and install Sakura equipment.
• Keep abreast of and implement development, improvements and regulations for Sakura products.
• Maintain a working knowledge of all Sakura equipment through regular technical training.
• Handle complaints efficiently.
• Achieve personal and team goals set at fiscal year start.
• Report timely and adequately through CRM.
• Ensure quality assurance.
• Participate in various project teams.

Requirements

• Secondary Vocational Education or Higher Education with technical specialization.
• Excellent command of English, both verbal and written.
• Professional qualification for technical support, preferably in medical diagnostics instrumentation.
• Computer skills and Microsoft Office.
• Valid local driver’s licence.
• Ideally living in Watford, as customer base is central London.
• Good presentation & communication skills for training and advisory responsibilities.
• Customer oriented, connect easily and make impact at all levels.
• Self‑organized, structured and independent.
• Pragmatic can‑do attitude.

What We Offer

• Attractive salary package, including bonus & other benefits.
• Company car, mobile phone & laptop.
• Full ownership of work, recognition of achievements and professional development opportunities.

Additional Information

Sakura is a privately owned, financially healthy company that values a friendly and open culture. Contact us through our career page or LinkedIn.

We do not offer visa sponsorship; candidates must have a valid EU work visa.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industry

Medical Device

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