Internal Sales Engineer

Job Role: Internal Sales Engineer
Reports to: Team Leader – Internal Sales
Location: Chandlers Ford Head Office

The Company

Established in 2001, Aqua design, supply and install innovative temperature control solutions across the UK. Our Sales, Hire and Service teams support customers from every industry sector, whether purchasing, hiring or maintaining equipment. Products include process chillers, adiabatic, dry air & free coolers, cooling towers, temperature control units, boilers, air conditioning units and portable heaters. We have a strong focus on energy efficiency and bespoke solution design, and are proud recipients of a Queen’s Award for Enterprise: Innovation.

Due to continued growth, we are seeking a highly motivated Internal Sales Engineer to join the team. This role provides full training, development opportunities, and close collaboration with Sales, Engineering and Commercial functions.

Main Duties

Technical & Commercial Support

• Evaluate incoming enquiries to ensure all technical and commercial information is complete and accurate.
• Prepare detailed quotations for tender submissions, ensuring clarity, accuracy and competitiveness.
• Liaise with suppliers to obtain quotations and maintain strong supplier relationships.
• Work closely with in-house engineering teams and external specialists to prepare robust documentation, technical proposals and costings.
• Provide internal technical support to the sales team across all sales-related activities.
• Assist with daily sales enquiries, providing timely and professional responses.
• Maintain accurate records of all tenders, quotations and associated documentation.
• Monitor and manage the shared Sales email inbox to ensure prompt handling of all enquiries.
• Project manage customer orders with support from the Commercial team, ensuring smooth handover and internal alignment.
• Build and maintain effective partnerships with key suppliers, developing a strong understanding of their products and services.
• Support customer communication where required, including order clarification, specification queries and contract reviews.
• Input, maintain and update all relevant CRM data to ensure accurate pipeline, quotation and activity tracking.
• Develop, improve and maintain internal tools and documents used by the Sales department.

Lead Generation & Account Support

• Engage with new and existing customers to identify sales opportunities.
• Support Senior Sales Engineers, including occasional customer site visits.
• Assist with account management activity as skills and confidence develop.
• Contribute to solution design work including equipment specification, AutoCAD layouts, cooling process design and energy‑saving assessments.

Person Specification

You should be driven, ambitious and eager to learn about our products, applications and the wider temperature control industry. Strong communication skills, teamwork, and a customer-focused mindset are essential.

A degree in Mechanical Engineering (or similar) is preferred but not essential for candidates with relevant technical aptitude.

• 25 days of annual holiday leave increasing with service – plus bank holidays
• EAP – Employee Assistance Programme
• Private Healthcare – After 2 years service
• Enhanced Pension after 2 year service – 8% Aqua, employee 1%
• Bike-to-work/ Cycle to Work salary sacrifice scheme
• Gym membership contribution – £100 every year
• Long service awards
• Employee referral bonus
• Sick pay, increasing with service
• Discounted legal advice on moving house, divorce, bereavement, and sustaining an injury

Full time: 37.5 hours per week based at our head office in Chandler’s Ford

In addition to a competitive salary package, all our employees receive the following company benefits:

• 25 days holiday + Bank Holidays.
• Private medical cover after 2 years service.
• Enhanced pension after 2 years service.
• Bike to work salary sacrifice scheme

Aqua's core values include

Transparency

We have such strong and enduring customer partnerships because we are always honest. Honest about what solution our customers need, not what we want to sell them, and honest about what it will take to deliver that solution to always manage and deliver against expectations.

Responsibility

At Aqua we have the opportunity to create real, tangible positive impact for our customers and their business, for their customers and for the environment. We take our role in that seriously and are committed to doing good.

We know everything about temperature control but our customers know their business better than us. When we work together internally and in partnership with customers to design solutions, success is guaranteed. It is true that power lies in partnerships.

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