We are seeking an experienced ServiceNow ITOM Event Management Architect to design, implement, and optimize ServiceNow SaaS-based ITOM Event Management solutions.
The ideal candidate will act as a technical SME and thought leader , translating business requirements into scalable, high-availability enterprise solutions while ensuring best practices across architecture, governance, and integrations.
Key Responsibilities
Lead the architecture, configuration, and deployment of ServiceNow ITOM Event Management.
Integrate ServiceNow with monitoring tools such as:
Splunk
AppDynamics
Using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
Develop and maintain:
Alert correlation
Deduplication and suppression logic
Design and optimize:
Impact maps
Ensure CMDB integrity and alignment with CSDM standards .
Manage Discovery scheduling (including cloud Discovery) and assess network impact.
Provide technical leadership across multi-tier, multi-tenant implementations.
Translate functional and technical requirements into:
Technical specifications
Troubleshoot production and test issues, perform root cause analysis, and implement resolutions.
Collaborate with executives, SMEs, and business stakeholders on solution assessments and roadmap planning.
Provide post-implementation support and continuously optimize event management processes.
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