Logistics Operations Senior Courier Manager , TikTok Shop UK

Responsibilities

• Overseeing the logistics operation in the UK, including (but not limited to) import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; responsible for end-to-end logistics performance from order created until delivered in different logistics modes;
• Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
• As the owner of SOP, responsible for operation performance indicator (KPI), deep root cause of issue, feedback on expected solution and business impact to solutions, providing short‑term solution/support to the business before long‑term fixing is in place, driving results until change deployment;
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
• Manage day‑to‑day operations and local couriers operations, track record of high performance and team improvement.

Qualifications

Minimum Qualifications

• Bachelor’s degree or higher, preferably with engineering, logistics transportation, or operations management background;
• Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
• Solid working experience and relationship in 4PL/3PL management, preferably with courier(s) in the UK market;
• Self‑motivated and results‑driven, analytical, data‑sensitive and data‑driven;

Preferred Qualifications

• Solid working experience in platform logistics in the UK, with deep understanding and working relationships with local major courier companies;
• Fair understanding of e‑commerce marketplace operation and governance policy;
• Able to do short‑term business travel within UK;

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