TikTok Shop - CBT Operations & Seller Operations Manager – UK

About the TeamThe Supply Chain and Logistics team is responsible for providing reliable and scalable logistics solutions to support the growth of cross-border sellers in the UK.We are looking for a CBT Operations & Seller Operations Manager to manage both CBT site operations and CBT seller operations, ensuring stable operational performance while improving seller onboarding, adoption and experience.ResponsibilitiesOwn day-to-day CBT operations across the UK network, including 11 sites.Manage on-site operational performance, including parcel handover, scanning, sorting, dispatch, capacity, exception handling and operational compliance;Establish site-level KPIs and SOPs, monitor operational performance and conduct root-cause analysis for service failures;Coordinate with logistics providers and on-site teams to manage capacity, staffing, operational readiness and peak-period planning;Drive continuous improvement across CBT sites to improve operational efficiency, lead time, parcel visibility and seller experience;Own CBT seller operations, covering seller onboarding, operational education, issue resolution, logistics consultation and performance improvement;Provide dedicated hyper-care support for approximately 1,600 sellers, while supporting an average of 40–50 newly onboarded sellers per week;Analyse seller-level logistics performance and identify key blockers affecting CBT adoption, seller experience and order growth;Build scalable onboarding, communication and support mechanisms to reduce repetitive seller issues and improve seller self-service capabilities;Work closely with Account Management, Carrier Operations, Product, Governance and other cross-functional teams to resolve operational issues and support CBT growth;Translate seller feedback and operational pain points into product, process and logistics capability improvements.Minimum QualificationsBachelor's degree or above;5+ years of experience in logistics operations, warehouse/site operations, seller operations or e-commerce operations;Good understanding of parcel logistics operations including first mile, parcel handover, scanning, sorting, linehaul and last-mile delivery;Strong operational execution and project management capabilities, with the ability to manage multiple sites and stakeholders simultaneously;Strong seller communication and problem-solving skills;Data-driven and able to identify operational issues through performance analysis.Preferred QualificationsExperience managing multi-site logistics or warehouse operations in the UK;Experience working with cross-border e-commerce sellers;Experience managing high-volume seller onboarding or seller hyper-care programs;Experience working with UK parcel carriers or logistics service providers;Able to travel within the UK for site visits and operational management.Req ID: A

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