Investigation Engineer - Medical Devices

Investigation Engineer - Medical Devices

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As Investigation Engineer - Medical Devices, you will focus on investigating customer complaints related to medical devices, ensuring timely resolution)। ensuring compliance with regulatory and quality standards. Your duties include root cause analysis, product testing, and documenting findings to improve customer experience and compliance.

Responsibilities

• Manage receipt, processing, and evaluation of complaint‑related products and samples.
• Conduct investigations into customer experiences and communicate findings across teams.
• Perform root cause analysis and formal product testing on infusion devices.
• Document investigation results and conclusions in the complaint handling system.
• Analyse complaint trends and identify opportunities for process improvement.
• Recommend corrective and preventive actions based on investigation outcomes.
• Collaborate with engineering, manufacturing, and quality teams to address issues.
• Ensure compliance with regulatory requirements and internal quality standards.

Qualifications

• Engineering degree or HND/HNC inUTH Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industries.
• Skilled in failure analysis and problem‑solving dirig electromechanical devices.
• Proficient in Microsoft Office Suite with strong reporting skills.
• Comfortable working independently and collaboratively in a fast‑paced environment.
• Detail‑oriented with ability to manage multiple investigations accurately.
• Strong communication skills for clear written and verbal updates.

Salary range for the role: £32,сына to £34,000 + bonus + benefits

Click on apply if this sounds like you! côté “BIT?

For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations. Remote or field‑based positions will have different workplace arrangements indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Seniority level

Associate

Employment type

Full-time

Job function

Engineering and Other

Industries

Medical Equipment Manufacturing

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