Provided by X4 Technology. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.
Location: London Area, United Kingdom
Responsibilities
Monitor and analyze performance metrics across Zoom Phone, CXOne, and Cisco CUCM to ensure voice quality and operational efficiency
Use SIP trace analysis and diagnostic tools to troubleshoot call flow, latency, jitter, and dropped calls
Configure and maintain voice services including call routing, IVRs, queues, and user provisioning
Manage ticketing workflows in ServiceNow for incident tracking, resolution, and change management
Collaborate with IT, network engineering, and customer support teams for platform integrations and escalations
Qualifications
Voice Engineer – Required Experience
Zoom Phone (admin portal and analytics)
CXOne (reporting, IVR scripting, and workforce optimization tools)
Cisco CUCM (configurations, call manager traces, and SIP trunking)
ServiceNow (ticketing, workflow automation, and asset management)
Solid understanding of telephony protocols (SIP, RTP, QoS), and voice architecture in cloud and hybrid environments
Interviews
August 2025
Start date
September 2025
How to Apply
Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology
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