Head of Retail

Direct message the job poster from Krispy Kreme UK & IRE

Talent Acquisition | Employer Brand & EVP | People & Culture | Human Resources

We’re recruiting a Head of Region to manager our retail stores across the North of England & Scotland

Regions: East Anglia, East Midlands, Yorkshire, North East England, North West England & Scotland

Please note: the internal job title for this role will be 'Head of Region'

At Krispy Kreme, we don’t just make doughnuts, we make people smile! Behind every joyful bite is a brilliant team, led by someone who sets the tone, brings the energy, and makes it all happen. That someone could be you. Let’s inspire customer Wonder!

We’re looking for a Head of Region to lead our North England & Scotland area. You’ll be the heartbeat of your area, coaching our managers, shaping the customer experience, driving commercial success, and making sure every decision, every doughnut, and every guest moment reflects the magic of Krispy Kreme.

This is a big role with real impact. You’ll be part of our Retail Leadership Team and the key link between shop teams and the wider business. If you're a people-first leader who thrives on pace, purpose and performance, keep reading.

What’s in it for you:

• Competitive Salary + 10% Bonus
• Car Allowance of £6,000 per annum
• Time to Recharge: 25 days’ holiday plus bank holidays, with the option to buy up to 5 extra days.
• Secure Your Future: 5% employee and 3% employer pension contributions after 3 months, plus life assurance cover at 3x your salary.
• Health & Wellbeing Support: Bupa healthcare for you, access to WeCare and Grocery Aid, and enhanced sick pay.
• Field based Working: Enjoy flexibility to run your own diary
• Treat Box via Reward Gateway
• 50% off doughnuts and 30% off drinks at all UK Krispy Kreme stores

What you’ll do:

• Lead from the front: Inspire, support and coach our Multi-Site Managers to bring out their best, while building high-performing, happy teams.
• Create the experience: Set the standard for service and operations, ensuring every guest leaves with a smile (and a doughnut).
• Own the numbers: Manage your region’s P&L and drive performance across sales, labour, waste and profitability.
• Bring strategy to life: Translate big-picture plans into action your teams can feel and deliver on.
• Keep things moving: Simplify the complex, focus on what matters most, and help teams succeed, day in, day out.
• Be the voice of retail: Collaborate with support teams, influence cross-functional priorities, and champion shop insights.
• Inspire belief : Build culture, unlock potential, and lead your teams through change with empathy and clarity.

What you’ll bring :

• 7+ years leading in a multi-site retail environment, including area or regional roles
• A proven track record of growing people, culture and commercial results
• Strong P&L ownership and a natural instinct for trading, forecasting and resourcing
• A talent for simplifying, prioritising and making fast, focused decisions
• A coaching led leadership style that builds trust, engagement and momentum
• Clear communication skills, from shop floor to boardroom
• Resilience, emotional intelligence and a true belief in what we do

This is more than a leadership role. It’s your chance to shape a region, grow a team, and help spread joy across the UK. If you’re ready to lead with purpose, deliver with pride and be part of something deliciously special, we’d love to hear from you.

Apply now and let’s create smiles together.

Seniority level

• Seniority level
• Mid-Senior level

Employment type

• Employment type
• Full-time

Job function

• Job function
• Management, Business Development, and General Business
• Industries
• Retail, Food and Beverage Services, and Hospitality

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