2nd Line Support Engineer (Microsoft 365, Teams & Zoom)

We are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with UMG UK to support their contingent hiring processes. Acting as an extension of their Talent Acquisition Team, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of UMG, we are looking for a 2nd Line Support Engineer for a 12 month contract based in London(4 days on-site).

How we LEAD:

Help shape how our global workforce connects, collaborates and communicates.

As part of our Global Technical Operations team, you'll play a key role in delivering and continuously improving the collaboration technologies that keep our business connected around the world.

We're looking for a 2nd Line Support Engineer with experience across Microsoft 365, Teams, Zoom and SaaS platforms who is passionate about creating great user experiences, solving complex problems and driving continuous improvement.

How you'll CREATE:

• Deliver a seamless collaboration experience by supporting and optimising platforms including Microsoft 365, Teams, Zoom, Slack and Google Workspace .
• Enable productivity across the business through the administration of Zoom Rooms, Microsoft Teams, Exchange Online and OneDrive .
• Resolve technical issues quickly and effectively, partnering with internal teams and external vendors to minimise service disruption.
• Support employee onboarding, offboarding and access management, ensuring users have the tools they need to succeed.
• Maintain the reliability, security and performance of collaboration platforms through ongoing administration, maintenance and upgrades.
• Monitor service health and performance, using data and insights to identify opportunities for continuous improvement.
• Create and maintain clear documentation, knowledge articles and operational procedures that support service excellence.
• Drive efficiency through automation, leveraging PowerShell and other tools to reduce manual effort and improve operational effectiveness.

Bring your VIBE:

• We're looking for someone who brings a mix of technical expertise, curiosity and a customer-first mindset. You'll thrive in this role if you have:
• Experience supporting Microsoft 365, Teams, Zoom and other enterprise collaboration platforms .
• Strong troubleshooting and problem-solving skills, with the ability to stay calm under pressure.
• Experience administering SaaS-based technologies and collaboration environments.
• Knowledge of Exchange Online, OneDrive and Microsoft Teams administration .
• Basic to intermediate PowerShell skills, with an interest in automation and continuous improvement.
• Experience working in IT Operations, Service Desk or Collaboration Support environments.

Diversity, Equity, Inclusion & Belonging at UMG UK

The best way to flourish in our ever-changing industry is to create a team that truly reflects the incredible diversity of our artist roster and society.

We're committed to creating an inclusive culture where everyone can belong, thoughtfully express themselves and bring something unique to our creative journey and our shared passion for music.

Our diversity sets the stage for the creativity, collaboration and innovation that make our artists successful. Here, we want everyone to be seen, supported, valued, respected, and ensure contributions are appreciated and actioned where appropriate.

Next Steps

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

We can only accept workers operating via an Umbrella or PAYE engagement model.

Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.

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