Call Centre Advisor

DK Recruitment are seeking a Call Centre Advisor to join a busy customer service team in Plymouth. This is a great opportunity for someone with strong communication skills, a confident telephone manner and good IT skills who enjoys helping customers and working in a fast-paced environment.

Key Responsibilities:

• Handle incoming customer calls.
• Record customer requests accurately and ensure jobs are allocated promptly.
• Monitor and chase outstanding jobs to ensure agreed targets and timescales are met.
• Provide a high level of customer service, keeping customers informed throughout the process.
• Maintain accurate records and ensure data is entered correctly into company systems.
• Follow company procedures and quality standards.
• Identify and escalate issues where further support or approval is required.
• Work closely with colleagues to ensure the smooth running of daily operations.
• Complete general administrative duties as required.

The Ideal Candidate:

• Previous experience in a call centre or customer service role.
• Excellent communication and active listening skills.
• Confident using computers and customer management systems.
• Strong attention to detail and accurate data entry skills.
• Able to work well under pressure and manage multiple tasks.
• A proactive approach, with the ability to use initiative when required.
• A reliable team player with a positive attitude.
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