Patient Liaison Advisor

Our client is looking for people to join their Patient Service team. You'll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS will be required for this role - applicants must either hold a current DBS or be willing to obtain one themselves.

Key responsibilities

Handle inbound and outbound calls, delivering excellent customer service
Manage patient enquiries
Complete accurate data entry and keep patient records up to date
Produce written follow-ups (e.g., letters) where patients can't be reached by phone
Work to deadlines and service targets, escalating issues appropriately
Maintain confidentiality and handle sensitive information in line with data protection

Essential experience/skills

Excellent customer service skills and professional telephone manner
Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals
Strong data entry experience (accurate, with high attention to detail)
Confident using IT systems (CRM/database/admin systems)
Organised, reliable and able to manage a busy workload

Desirable

Previous contact centre experience
Experience in healthcare, patient services or clinical administration

What's on offer

£13.30ph, 37.5 hours per week,
Monday till Friday 09:00-17:00 with every second Saturday worked and a day off in the week
Harlow-based, on-site role
Temp-to-perm opportunity (permanent role available following a successful temporary period)

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