Service Advisor

We are recruiting on behalf of our client, a well-established multi-franchise approved commercial vehicle dealer group with multiple centres across South West England. They are seeking a Vehicle Service Advisor to join their Avonmouth facility. The Vehicle Service Advisor will play a pivotal role in delivering exceptional customer service and managing the front-of-house operations efficiently.
Benefits for the successful Service Advisor:

• Starting salary 32,000 per annum, dependent on experience
• 33 days annual leave, including bank holidays
• Access to comprehensive manufacturer-accredited training and development programmes
• Company pension scheme
• Free on-site parking
• Workwear provided
• Supportive and friendly working environment
• Opportunities to work with an industry-leading commercial vehicle brand
• 40 hours per week, Monday to Friday

Duties of the Service Advisor:

• Greet customers and create a welcoming first impression
• Book appointments and manage workshop diaries efficiently
• Prepare estimates and gain customer authorisation for work
• Handle incoming phone calls, email enquiries, and customer queries
• Prepare job cards, ensuring accuracy in paperwork
• Communicate with the workshop controller and technicians regarding vehicle status
• Update customers on progress throughout the service process
• Process payments and issue invoices
• Maintain a tidy and professional reception area
• Support the workshop team with administrative tasks to ensure smooth daily operations

Requirements of the Service Advisor:

• Proven experience as a Service Advisor within a busy automotive environment preferred
• Strong customer service skills with the ability to communicate effectively at all levels
• Excellent organisational and IT skills; familiarity with Kerridge/Keyloop DMS is advantageous
• Previous experience working with commercial vehicles or within the commercial vehicle industry is highly desirable
• Ability to deliver a high standard of service consistently
• Enthusiastic team player with a professional attitude

The ideal individual will possess the ability to provide outstanding customer care, ensuring high levels of satisfaction and loyalty. Strong organisational skills and a proactive approach to tasks are essential for success in this role.
Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Avonmouth and Bristol, today to discover more about this fantastic opportunity.
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