Customer Service / Repairs Call Handler

Customer Service Coordinator

Salary: 27,000 - 29,000 per annum
Job Type: Permanent, Full-Time
Location: Bickley

The Opportunity

We are recruiting on behalf of a growing organisation within the property and maintenance sector for a proactive and customer-focused Customer Service & Repairs Administrator . This is an excellent opportunity for someone who enjoys being the first point of contact, thrives in a fast-paced environment, and has strong administrative and communication skills.

Working as part of a busy team, you will be responsible for managing repair requests, liaising with residents, updating records, and ensuring all enquiries are handled efficiently from start to finish.

Key Responsibilities

• Act as the first point of contact for residents via telephone, email, and online enquiries.
• Log and raise repair requests accurately on the internal system.
• Create, schedule, and update repair jobs as they are received.
• Keep residents informed of repair progress and provide regular updates using job notes.
• Triage incoming maintenance requests and determine the appropriate course of action.
• Escalate complex issues to the relevant department where necessary.
• Liaise with contractors, engineers, and internal teams to ensure repairs are completed efficiently.
• Maintain accurate records and ensure all customer interactions are documented.
• Prioritise urgent and emergency repair requests appropriately.
• Deliver a high level of customer service and resolve enquiries professionally.

Skills & Experience Required

• Previous experience within a customer service, repairs coordination, helpdesk, scheduling, or administration role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Confident using Microsoft Office and internal CRM/job management systems.
• Ability to remain calm and professional when handling challenging situations.
• Strong attention to detail and problem-solving skills.
• Experience within property, maintenance, housing, facilities management, or construction sectors would be advantageous but is not essential.

What's on Offer

• Competitive salary of 27,000 - 29,000.
• Permanent, stable employment within a supportive team.
• Career development and progression opportunities.
• Varied and fast-paced working environment.
• Opportunity to make a positive impact by delivering an excellent resident experience.

Ideal Candidate

You will be a highly organised administrator who enjoys speaking with customers, coordinating repairs, and ensuring issues are resolved efficiently. The successful candidate will be confident managing a busy workload, updating multiple stakeholders, and providing exceptional customer service throughout the repair process.

How to Apply:
Ready to make a difference? Send your CV and a brief cover letter outlining your experience and why you would be a great fit to the Bromley Office Angels inbox.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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