Sales Support Specialist

Sales Support Specialist
Are you passionate about delivering outstanding B2B customer service and keeping complex order processes running like clockwork? Do you thrive at the center of sales, logistics, and operations—making things happen for customers every day?
We’re looking for a Sales Support Specialist to become the trusted first point of contact for our client's B2B customers, primarily furniture dealers across Europe. This is a pivotal role where your attention to detail, problem-solving mindset, and customer-first approach will directly shape the customer experience.
The Role As a Sales Support Specialist, you’ll own the end-to-end order journey—from initial order processing through to delivery and aftersales support. You’ll work closely with Sales, Operations, and Logistics to ensure orders are accurate, deliveries are smooth, and any issues are resolved quickly and professionally.
Order Management

• Process customer orders accurately and on time
• Monitor service failures, identify root causes, and suggest improvements
• Support sales targets by maintaining high service levels
• Place orders with supply chain partners when required
• Keep customer portals accurate and up to date

Customer Support

• Handle daily enquiries and complaints via phone and email
• Acknowledge and confirm orders clearly and promptly
• Proactively advise customers of shortages, delays, and revised availability
• Log, track, and resolve all customer queries efficiently

Stock & Delivery Coordination

• Liaise with Operations to gather stock data and share insights internally and externally
• Support stock allocation and delivery planning with logistics partners
• Ensure realistic lead times to meet deadlines and control costs

Administration & Reporting

• Maintain customer accounts and master data
• Prepare reports on complaints and service performance
• Support the Team Leader or Manager with administrative tasks

Performance & Collaboration

• Maintain an exceptional customer service level
• Share weekly service updates with internal teams and customers
• Communicate daily with customers on service-related matters
• Collaborate cross-functionally and contribute to projects and performance reviews

What We’re Looking For

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