Supply Chain Coordinator

Supply Chain Coordinator

Location: Chester

We are working with a well-established and growing organisation in Cheshire location to recruit a Supply Chain Coordinator. This is a busy, fast-paced, and varied role suited to someone who enjoys working in a challenging environment where no two days are the same.

The role sits at the heart of the business, supporting high-volume B2B customer accounts, managing the end-to-end sales order process, and working closely with production, logistics, and internal commercial teams to ensure customer demand is met accurately and on time.

Key Responsibilities

• Managing the full sales order lifecycle, processing high volumes of B2B customer orders from receipt through to delivery
• Providing B2B account management support to key customers, managing order changes, amendments, and ongoing requirements
• Processing customer forecasts and demand plans using MS Excel/SAP
• Producing and maintaining 13-week rolling forecast reports to support demand and capacity planning
• Coordinating closely with supply chain, production, logistics, and sales teams to resolve order shortfalls and capacity constraints
• Creating and managing shortage lists, identifying material and stock issues and driving resolution
• Managing stock control and inventory, including clear stock management to prevent obsolete stock
• Ensuring all orders are entered accurately into internal systems, maintaining a high level of attention to detail
• Managing master data and system maintenance to ensure customer and order data remains accurate
• Heavily Involved with weekly, monthly, and quarterly demand review meetings with customers and internal stakeholders
• Recording all incoming orders and daily customer call-offs within automated systems
• Proactively managing customer needs and expectations, ensuring alignment between demand, capacity, and production plans
• Supporting continuous improvement initiatives across processes and customer engagement
• Ad Hoc administrative duties

Candidate Requirements

• Experience working in a manufacturing and/or logistics environment is highly advantageous
• Proven experience in a fast-paced, high-volume B2B order processing or customer operations role
• Strong working knowledge of MS Office, particularly Excel
• SAP experience desirable but not essential
• Confident communicator with experience supporting B2B customer accounts
• Highly organised with excellent attention to detail
• Comfortable working in a challenging, dynamic environment where priorities can change quickly
• Proactive, self-motivated, and able to use initiative

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