Asset & Configuration Co-Ordinator

Asset & Configuration Coordinator

We are looking for an experienced Asset & Configuration Coordinator to join a large-scale, complex technology and service environment during an important period of service transition and handback.

This role will provide additional capability across Asset, Configuration and wider Service Management functions, helping to maintain accurate asset and configuration data while supporting business-as-usual operations and transition activities.

Key Responsibilities

• Maintain and improve Asset Registers, CMDBs and Configuration Management Systems
• Manage asset and configuration records throughout the full lifecycle
• Ensure the accuracy, integrity and quality of asset and configuration data
• Support asset audits, reporting, stock management and disposals
• Investigate and resolve discrepancies and historical data-quality issues
• Develop and maintain procedures, processes and supporting documentation
• Support governance and continual service improvement initiatives
• Assist with service transition and handback activities, including process capture and knowledge transfer
• Validate asset and configuration information ahead of transition and handover
• Support the onboarding of new teams and help ensure continuity of service
• Provide accurate configuration information to support Incident, Problem, Change, Release and Service Transition Management
• Produce reporting and analysis for service, project and customer stakeholders
• Support governance meetings, audits and customer reviews
• Work closely with Service Delivery, Service Transition, Technical and Project teams, suppliers and customer stakeholders

Essential Skills & Experience

We are looking for someone with experience across:

• Asset and Configuration Management
• CMDB administration
• ServiceNow, Service Manager or equivalent platforms
• Advanced Microsoft Excel
• Asset/configuration reporting and auditing
• ITIL-aligned service management environments
• Stakeholder and supplier management
• Data analysis and reconciliation
• Working within complex service delivery environments

Desirable Experience

• ITIL Foundation or higher
• Service transition or service handback programmes
• Rail, transport, infrastructure or managed service environments
• ISO 20000
• Database administration
• Customer governance and service reviews

About You

You will be highly organised and detail-oriented, with a strong focus on data accuracy and service quality. You should be comfortable working across multiple teams and priorities, proactively identifying issues and working collaboratively with technical, operational and customer stakeholders.

This is an excellent opportunity to join a complex, business-critical technology environment and play an important role in maintaining service resilience throughout a significant transition programme.

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