Asset & Configuration Co-Ordinator

Asset & Configuration Coordinator

We are looking for an experienced Asset & Configuration Coordinator to join a large-scale, complex technology and service environment during an important period of service transition and handback.

This role will provide additional capability across Asset, Configuration and wider Service Management functions, helping to maintain accurate asset and configuration data while supporting business-as-usual operations and transition activities.

Key Responsibilities

Maintain and improve Asset Registers, CMDBs and Configuration Management Systems

Manage asset and configuration records throughout the full lifecycle

Ensure the accuracy, integrity and quality of asset and configuration data

Support asset audits, reporting, stock management and disposals

Investigate and resolve discrepancies and historical data-quality issues

Develop and maintain procedures, processes and supporting documentation

Support governance and continual service improvement initiatives

Assist with service transition and handback activities, including process capture and knowledge transfer

Validate asset and configuration information ahead of transition and handover

Support the onboarding of new teams and help ensure continuity of service

Provide accurate configuration information to support Incident, Problem, Change, Release and Service Transition Management

Produce reporting and analysis for service, project and customer stakeholders

Support governance meetings, audits and customer reviews

Work closely with Service Delivery, Service Transition, Technical and Project teams, suppliers and customer stakeholders

Essential Skills & Experience

We are looking for someone with experience across:

Asset and Configuration Management

CMDB administration

ServiceNow, Service Manager or equivalent platforms

Advanced Microsoft Excel

Asset/configuration reporting and auditing

ITIL-aligned service management environments

Stakeholder and supplier management

Data analysis and reconciliation

Working within complex service delivery environments

Desirable Experience

ITIL Foundation or higher

Service transition or service handback programmes

Rail, transport, infrastructure or managed service environments

ISO 20000

Database administration

Customer governance and service reviews

About You

You will be highly organised and detail-oriented, with a strong focus on data accuracy and service quality. You should be comfortable working across multiple teams and priorities, proactively identifying issues and working collaboratively with technical, operational and customer stakeholders.

This is an excellent opportunity to join a complex, business-critical technology environment and play an important role in maintaining service resilience throughout a significant transition programme

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