Credit Controller

• Tottenham Court Rd nearest Tube
• Temp role 3 months - starting ASAP
• Office presence for training, then one day a week in the office at Stockley Park

Our client is seeking an experienced Credit Controller for 3 months to start ASAP. You will be joining a dynamic team where your expertise in credit management can make a real difference. As a Credit Controller, you'll play a vital part in ensuring our clients financial processes run smoothly. Ideally our client would like someone who has worked in a SaaS environment and has excellent computer skills to be able to channel shift between, Salesforce, Xero and Excel.

The Credit Controller is responsible for proactively managing customer accounts, ensuring customers are contacted within 24 hours of a Direct Debit default or cancellation. The role focuses on effective cash collection, reinstating Direct Debits and resolving payment-related queries and issues promptly.

They are responsible for maintaining accurate and up-to-date Credit Control dashboards, ensuring customer engagement and collection activity are managed consistently in line with established processes.

As part of the wider Customer Success team, Credit Control works collaboratively with Onboarding, Success and Support to provide a seamless customer experience, resolve issues efficiently and support positive customer relationships.

Tasks:

• Maximise cash collections through proactive telephone, email and written communications with debtors
• Achieve maximum number of reinstated cancelled direct debits
• Reduce debtor days through timely communications and proactive resolution with debtors
• Accurate allocation of collections on inhouse credit control software
• Ensure customer accounts are up to date
• Process internal admin for customers sent to external debt collection agency
• Working closely with other customer facing teams to ensure swift resolution of credit control cases
• Ensure credit control KPIs, reports and dashboards are up to date to aid decision making
• Constantly look to provide suggestions to improve the cash collections processes and drive down debtor days

Skills

• Proven experience in credit control or accounts receivable
• SAAS experience is preferred
• Professionally handle difficult phone conversations with customers whilst representing the company values
• Excellent IT skills with the ability to work across multiple systems seamlessly
• Advanced Excel skills with knowledge of pivot tables and VLOOKUP
• Ability to review and analyse large datasets and reports
• Possess excellent communication and relationship building skills
• Pays attention to detail and has a 'right first time' attitude
• Able to work under pressure in a fast-paced environment
• Will express own views and constructively challenge with alternative views
• Demonstrate persistence and determination to achieve targets and deadlines
• Knowledge of GoCardless and Salesforce preferable

This temporary role is an excellent way to build your skills, expand your network, and gain industry experience. </p

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