Credit Controller

Tottenham Court Rd nearest Tube
Temp role 3 months - starting ASAP
Office presence for training, then one day a week in the office at Stockley ParkOur client is seeking an experienced Credit Controller for 3 months to start ASAP. You will be joining a dynamic team where your expertise in credit management can make a real difference. As a Credit Controller, you'll play a vital part in ensuring our clients financial processes run smoothly. Ideally our client would like someone who has worked in a SaaS environment and has excellent computer skills to be able to channel shift between, Salesforce, Xero and Excel.

The Credit Controller is responsible for proactively managing customer accounts, ensuring customers are contacted within 24 hours of a Direct Debit default or cancellation. The role focuses on effective cash collection, reinstating Direct Debits and resolving payment-related queries and issues promptly.

They are responsible for maintaining accurate and up-to-date Credit Control dashboards, ensuring customer engagement and collection activity are managed consistently in line with established processes.

As part of the wider Customer Success team, Credit Control works collaboratively with Onboarding, Success and Support to provide a seamless customer experience, resolve issues efficiently and support positive customer relationships.

Tasks:

Maximise cash collections through proactive telephone, email and written communications with debtors
Achieve maximum number of reinstated cancelled direct debits
Reduce debtor days through timely communications and proactive resolution with debtors
Accurate allocation of collections on inhouse credit control software
Ensure customer accounts are up to date
Process internal admin for customers sent to external debt collection agency
Working closely with other customer facing teams to ensure swift resolution of credit control cases
Ensure credit control KPIs, reports and dashboards are up to date to aid decision making
Constantly look to provide suggestions to improve the cash collections processes and drive down debtor daysSkills

Proven experience in credit control or accounts receivable
SAAS experience is preferred
Professionally handle difficult phone conversations with customers whilst representing the company values
Excellent IT skills with the ability to work across multiple systems seamlessly
Advanced Excel skills with knowledge of pivot tables and VLOOKUP
Ability to review and analyse large datasets and reports
Possess excellent communication and relationship building skills
Pays attention to detail and has a 'right first time' attitude
Able to work under pressure in a fast-paced environment
Will express own views and constructively challenge with alternative views
Demonstrate persistence and determination to achieve targets and deadlines
Knowledge of GoCardless and Salesforce preferableThis temporary role is an excellent way to build your skills, expand your network, and gain industry experience

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