Service Administrator

Service Administrator
Salary: £27,000 per year
Location: Stevenage
Hours: Monday - Friday, 9am to 5pm
Contract: Permanent

About the Role
A fantastic opportunity has become available for a proactive and organised Service Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike.
As the first point of contact for support, you'll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience.

Key Responsibilities
In this role, you will support the day‑to‑day running of the operations department, including:

• Monitoring and responding to emails in the service inbox
• Answering incoming calls to the Service Desk
• Logging client requests across internal and external systems
• Scheduling engineer visits and coordinating their attendance
• Closing completed jobs on the internal job management system
• Booking couriers and tracking shipments
• Managing the return of faulty equipment to suppliers or manufacturers
• Sending Welcome Packs to newly onboarded clients

About You
The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service.
You will be:

• Experienced in a similar service led or administrative role
• Highly organised with exceptional attention to detail
• Confident managing multiple tasks and prioritising effectively
• An excellent communicator, both written and verbal
• Friendly, approachable, and professional when dealing with clients
• Reliable, proactive, and comfortable working in a fast‑paced office environment

What's in It for You?

• Monday-Friday, 9am-5pm working pattern
• 23 days holiday plus bank holidays, rising with length of service
• Supportive, friendly, and collaborative team culture
• Pension scheme
• Company Christmas bonus
• On‑site parking
• Regular company events
• Full training provided with ongoing development opportunities
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