Service Administrator

Service Administrator
Salary: £27,000 per year
Location: Stevenage
Hours: Monday - Friday, 9am to 5pm
Contract: Permanent

About the Role
A fantastic opportunity has become available for a proactive and organised Service Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike.

As the first point of contact for support, you'll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience.

Key Responsibilities
In this role, you will support the day‑to‑day running of the operations department, including:

Monitoring and responding to emails in the service inbox
Answering incoming calls to the Service Desk
Logging client requests across internal and external systems
Scheduling engineer visits and coordinating their attendance
Closing completed jobs on the internal job management system
Booking couriers and tracking shipments
Managing the return of faulty equipment to suppliers or manufacturers
Sending Welcome Packs to newly onboarded clients
About You
The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service.

You will be:

Experienced in a similar service led or administrative role
Highly organised with exceptional attention to detail
Confident managing multiple tasks and prioritising effectively
An excellent communicator, both written and verbal
Friendly, approachable, and professional when dealing with clients
Reliable, proactive, and comfortable working in a fast‑paced office environment
What's in It for You?

Monday-Friday, 9am-5pm working pattern
23 days holiday plus bank holidays, rising with length of service
Supportive, friendly, and collaborative team culture
Pension scheme
Company Christmas bonus
On‑site parking
Regular company events
Full training provided with ongoing development opportunities

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