Business Applications & Systems Manager

Business Applications & Systems Manager

Are you a technically minded applications specialist who enjoys getting under the bonnet of business-critical systems, solving complex problems and finding better ways of working?

This is an opportunity to take ownership of a portfolio of important business applications, playing a key role in their stability, performance and ongoing development. You'll work closely with stakeholders across the business, translating operational needs into technical solutions, improving system processes and ensuring applications continue to deliver real business value.

Combining hands-on technical troubleshooting with application management, integrations, data and continuous improvement, this is a varied role where you'll have the opportunity to make a tangible impact.

What you'll be doing

Application Ownership & Improvement

• Take technical ownership of key business applications, ensuring they remain reliable, secure and fit for purpose.
• Manage system upgrades, patches, configuration changes and ongoing maintenance.
• Identify opportunities to improve performance, functionality and operational efficiency.
• Investigate complex issues and take the lead in getting to the root cause.

Technical Change & Delivery

• Manage system changes and enhancements from initial assessment through to implementation.
• Evaluate technical risks, plan changes and coordinate testing to ensure smooth delivery.
• Work with users to validate new functionality and ensure changes deliver the intended results.
• Maintain clear documentation and ensure changes follow established governance processes.

Business Systems & Process Improvement

• Work with teams across the organisation to understand their challenges and requirements.
• Translate business needs into practical technical specifications and system workflows.
• Identify opportunities to streamline processes, improve usability and reduce manual effort.
• Support wider initiatives to enhance business systems and operational performance.

Data, Integrations & Connectivity

• Support the accuracy, integrity and security of data across business applications.
• Oversee data imports, exports, validation and cleansing activities.
• Manage and troubleshoot integrations between applications, databases and external platforms.
• Work with internal developers and third-party specialists to maintain APIs, data feeds and system interfaces.

What we're looking for

We're looking for someone who combines strong technical ability with a practical, business-focused mindset.

Essential experience

• Experience supporting, administering or configuring business-critical applications.
• A good understanding of application architecture, databases and system integrations.
• Experience managing system changes, incidents and problem resolution.

Desirable experience

• Knowledge of SQL, reporting tools and data analysis.
• Familiarity with APIs, data feeds and application-to-application integrations.
• Understanding of ITIL practices, particularly change, incident and problem management.
• Experience with data governance, documentation and audit requirements.

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