Business Applications Manager

£60,000 | Hybrid - 3 days onsite in London, 2 days from home

Shape the systems that support AEM Living

AEM Living brings together three distinctive retirement living brands Audley Villages, Mayfield Villages and Elysian Residences, united by a shared commitment to quality, service and exceptional living.

As our business continues to grow and evolve, technology has an increasingly important role to play in how our teams work and the experience we deliver.

We're looking for a hands-on Business Applications Manager to take ownership of the core applications used across AEM Living and help us get even more from our systems, data and emerging technology.

The Role

Reporting to the Group IT Director, you'll be the central point of expertise for our business applications, working with teams across AEM Living to understand what they need and translating this into practical system solutions.

You'll own the day-to-day administration, configuration and continuous improvement of systems including our in-house CRM, Microsoft Dynamics 365, SAP Concur, Lightyear and Cubigo.

This isn't simply a support role. We're looking for someone who enjoys getting into the detail; configuring systems, solving problems, improving workflows and undertaking light development and automation to make our applications work better for the people using them.

We've also introduced Microsoft 365 Copilot and Claude across the business, so you'll have the opportunity to explore how AI can be practically and safely applied to improve processes, administration and the way we use our business applications.

What You'll Be Doing

• Own, administer and configure our core business applications.
• Act as the key point of contact for application queries, troubleshooting issues and managing vendor escalations.
• Undertake light development, scripting, workflow automation and system customisation.
• Work with departments across AEM Living to understand requirements and develop practical system solutions.
• Manage user access, permissions and system administration.
• Support new applications, integrations, upgrades and projects, including our ongoing business integration activity.
• Identify opportunities to streamline processes and automate manual tasks.
• Use tools such as Microsoft 365 Copilot and Claude to support administration, documentation and process improvement.
• Support reporting and dashboards using Power BI and Microsoft Fabric where appropriate.
• Build strong relationships with application vendors and manage support, upgrades and roadmap discussions.
• Provide guidance and training to help colleagues use our systems confidently and effectively.

About You

You'll have experience supporting or administering business applications within a multi-department organisation and be comfortable taking ownership of systems from both a technical and user perspective.

• Experience administering CRM or other cloud-based business systems.
• Experience with Microsoft Dynamics 365; exposure to SAP Concur, Lightyear, Cubigo or similar platforms would be advantageous.
• The ability to undertake light development, scripting, low-code/no-code configuration or workflow automation.
• Strong troubleshooting and problem-solving skills.
• Experience managing users, permissions and system data.
• Exposure to Power BI and Microsoft Fabric would be beneficial.
• An interest in AI and experience using tools such as Copilot or Claude to improve the way you work.
• Excellent communication skills and the ability to make technical concepts understandable to non-technical colleagues.
• A proactive, organised and improvement-focused approach.

Experience within retirement living, care, hospitality, property or another regulated environment would be useful, but isn't essential.

What We Offer

• Discretionary performance bonus.
• 25 days' holiday plus 8 Bank Holidays.
• Healthcare Cash Plan covering you and up to four children.
• Employee discount portal with savings across major retailers.
• 50% discount on food and drinks across our restaurants.
• Guest suite accommodation at staff rates across our luxury villages.
• Pension scheme.
• Life assurance at 3 x salary.
• Access to our Academy training and development programmes.

If you're passionate about business applications, enjoy solving problems and want the opportunity to own and improve systems across a growing organisation, we'd love to hear from you.

AEM living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also 'DE&I policy/statement'

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