3rd Line Support Engineer

3rd Line Engineer

Location: Worcester, Worcestershire
Salary: £40,000-£45,000 DOE
Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression

Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester.

This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution.

You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements.

What you'll do

• Take ownership of complex 3rd line incidents and technical escalations through to resolution
• Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues
• Support and administer Microsoft 365 environments across multiple customers
• Contribute to cloud migrations, infrastructure upgrades and wider technical projects
• Support major incidents and help restore services quickly and effectively
• Mentor 1st and 2nd Line Engineers and share technical knowledge across the team
• Identify opportunities to improve reliability, automation, documentation and service delivery
• Work with customers, internal technical teams and third-party suppliers to resolve issues
• Carry out occasional customer-site visits for installations, projects and technical support

You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service.

What we're looking for
You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across:

• Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender
• Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage
• Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation
• Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing
• Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery
• Experience delivering Microsoft 365 migrations and infrastructure projects

Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents.

A full UK driving licence and access to your own vehicle are required due to occasional customer visits.

Why join?

• £40,000-£45,000 salary, depending on experience
• Company-funded Microsoft and industry certifications
• Clear opportunities for technical development and career progression
• 25 days' holiday plus bank holidays
• Two additional paid charity volunteering days each year
• Pension scheme
• Free on-site parking
• Exposure to a broad range of customers, technologies and technical environments
• Hands-on involvement in challenging infrastructure and cloud projects
• Supportive technical team where you can contribute ideas and influence improvements

This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets.

Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.

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