Operations Manager - M&E Facilities Management

Operations Manager - M&E Facilities Management
Location: London
Salary: Up to 85k + full package
Employment Type: Permanent
A well-established M&E Facilities Management contractor with a turnover exceeding 5m is looking for an experienced Operations Manager to take responsibility for the operational and commercial performance of a Hard Services department.
Reporting directly to the Head of FM and Managing Director, you will oversee FM contracts, supported by Contracts Managers, Helpdesk and Technical Managers and a team of HVAC and Building Services Engineers.
The Role

• Overall responsibility for the operational and commercial performance of a service and maintenance portfolio.
• Oversee Contracts Management, Helpdesk and Technical Operations.
• Maintain strong commercial control, including budgets, margins, P&L, variations, additional works and contract performance.
• Monitor KPIs, financial information and operational performance, taking action where required.
• Ensure contract paperwork, reports, records and documentation are accurate and completed within deadlines.
• Manage key client relationships and support managers with escalations and commercial issues.
• Identify opportunities for contract growth, additional works and improved profitability.
• Work closely with the Head of FM and MD on business performance, forecasting and operational strategy.

About You

• Proven senior management experience within M&E FM, Hard FM, Building Services or HVAC service and maintenance.
• Experienced managing Managers and senior operational teams.
• Strong commercial awareness with experience managing a department.
• Good understanding of P&L, budgets, margins, variations and financial reporting.
• Highly organised with strong administration, paperwork and reporting skills.
• Strong leadership, client management and communication skills.
• Commercially minded with a focus on performance, profitability and client retention.
• Commutable to London.

Package
Up to 85k salary + pension + holiday + full benefits package.
Contact Nikki at Tech-People (phone number removed) the specialist recruitment agency and business within HVAC, M&E and Utilities
Tech-people are the leading recruitment business and agency within M&E and Construction
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