Customer Support Advisor

Customer Support Advisor
£24500 | Permanent
Chester | Full-Time | Office Based

Do you enjoy building relationships, delivering outstanding customer service and being part of a fast-paced commercial team?
We're working with a well-established and growing business that supports a large network of independent operators across the UK. They are looking for a proactive and customer-focused Customer Support Advisor to join their head office team. This is a fantastic opportunity for someone who enjoys speaking with customers, identifying opportunities to add value, and ensuring a seamless customer experience from order through to delivery.
As a Customer Support Advisor, you'll be the first point of contact for a portfolio of customers, building strong relationships while managing orders, resolving queries and promoting products and services that help their businesses succeed. The role combines customer service, account management and sales support, making it ideal for someone who enjoys a varied workload and thrives in a relationship-driven environment.
What You'll Be Doing

• Managing regular contact with an assigned customer base
• Processing orders accurately and efficiently
• Building strong, long-term customer relationships
• Promoting key products, offers and initiatives
• Encouraging engagement with online ordering systems and digital tools
• Handling customer enquiries via phone, email and other communication channels
• Liaising with internal departments, suppliers and operational teams
• Investigating and resolving order, supply and delivery issues
• Supporting wider team activities and operational projects when required

What We're Looking For

• Previous experience within customer service, sales support, account management or a telephone-based customer environment
• A confident and professional communication style
• Strong relationship-building skills
• Excellent organisation and time management abilities
• Comfortable managing multiple priorities in a busy environment
• Positive, proactive and adaptable approach
• Good working knowledge of Microsoft Excel and other office systems
• A genuine passion for delivering exceptional customer experiences

What's On Offer

• 25 days annual leave plus bank holidays entitlement
• Free On-site Parking
• Bonus + company benefits
• Structured training and support
• Career development opportunities
• Collaborative and supportive team environment
• The opportunity to join a successful and growing organisation with a strong reputation in its sector

If you're someone who enjoys helping customers, spotting opportunities and making a real impact within a commercial team, we'd love to hear from you.
Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion.
Thank you for taking the time to apply.

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