Credit Controller

Credit Controller
Location: South Leicestershire / hybrid
Hours: Monday-Friday Full time
Salary: £28,000 - £30,000

We're recruiting for an experienced Credit Controller to join an established finance team within a successful business based in South Leicestershire.
Reporting into the Credit Manager, you'll take ownership of a portfolio of customer accounts, focusing on maximising cash collection, reducing aged debt and ensuring payments are received on time and in full. Alongside traditional credit control, the role offers broader Accounts Receivable exposure including cash allocation, credit risk, credit limits, new account set-up and month-end reporting.
Key Responsibilities:

• Proactively chase outstanding debt and manage customer accounts to agreed payment terms.
• Build strong relationships with customers to maximise cash collection and reduce aged debt.
• Manage the credit control and dunning process in line with company policy.
• Monitor credit limits and assess customer risk and exposure.
• Manage credit blocks and releases, liaising closely with customers and internal teams.
• Investigate and resolve invoice queries, debit notes and payment discrepancies.
• Issue monthly customer statements.
• Allocate incoming payments accurately against customer accounts.
• Maintain cash books and ensure customer accounts remain accurate and up to date.
• Set up new customer accounts and maintain customer information within the ERP system.
• Process and allocate credit/debit card payments where required.
• Support credit insurance processes, including applications and reviewing credit limits.
• Prepare month-end reporting including aged debt analysis, credit note reports and debit note provisions.
• Assist with short-term cash-flow reporting.
• Work closely with Customer Services, Sales and other internal teams to resolve queries and support customers.

What We're Looking For
We're looking for someone who is confident, proactive and comfortable having conversations with customers about outstanding payments. You'll need to be organised, accurate and able to manage your own workload while working towards deadlines and cash collection targets.

• Previous Credit Control experience.
• Confident and professional telephone manner, with the ability to be polite but firm.
• Strong attention to detail and organisational skills.
• Comfortable working to targets and deadlines.
• Good Microsoft Excel and Word skills.
• Experience working with an ERP/accounting system.

This is a great opportunity for an experienced Credit Controller looking for a varied position combining collections, Accounts Receivable, cash allocation and credit risk within a collaborative finance team.

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