We are looking for a Billing & Credit Controller
Location: Telford
Salary: £40k - £42k
Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday
Work pattern: Office Based, Telford
About The Role
A hands-on role responsible for all accounts receivable functions, including billing, query resolution, credit control, direct debit processing and cash allocation. Ensuring accurate and timely invoicing, effective debt management, and strong financial controls, while supporting the wider finance team through process improvement and automation.
Within 12 months it is likely we will look to transition away from the existing three legacy billing platforms onto a new, single cloud solution. This role will be instrumental in shaping this project and delivering a successful outcome.
Key Responsibilities
Billing & Query Resolution
- Prepare timely, accurate bill runs by validating data, usage, and pricing against contractual terms and schedules.
- Ensure seamless operational handovers for account changes, keep billing schedules up-to-date, and drive system automation.
- Serve as the primary point of contact for internal and external stakeholders, investigating discrepancies and tracking resolution metrics.
Credit Control
- Monitor aged debt, manage end-to-end collections, optimise dunning processes, and handle Direct Debit collections and cash allocation.
- Assess customer creditworthiness, perform onboarding credit checks, set appropriate credit limits, and **escalate** high-risk accounts.
- Take proactive action to minimise bad debt risk, negotiate payment plans, and support recovery actions when necessary.
- Assist with routine bank reconciliations by ensuring timely and accurate cash allocation across customer accounts.
Reporting
- Prepare regular accounts receivable reports, including aged debt analysis, Days Sales Outstanding (DSO), and cash collection forecasts.
- Analyse customer payment behaviours to provide actionable financial recommendations to management.
- Assist with month-end close activities (accrued income, provisions) and support the annual statutory audit process.
- Process credit notes and manage provisions for doubtful debts in alignment with month-end financial procedures.
About You
- Experience & Knowledge
- Minimum 2 years' experience in billing
- Minimum 2 years experience in Accounts Receivable and credit control
- Experience managing monthly billing processes within telecoms or a recurring revenue business model.
- Solid understanding of credit control principles and debt recovery techniques.
- Ability to prioritise workload and meet deadlines in a fast-paced environment.
Skills & Competencies
- Minimum Intermediate Excel and financial systems expertise.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and accuracy.
- Strong stakeholder management and communication skills.
It would be great if you have any of the following, but it's not essential:
- Experience within telecommunications, technology or wholesale services.
- Experience with ERP systems such as NetSuite, SAP, Oracle or Microsoft Dynamics.
- Experience in a high growth/fast paced environment.
- Knowledge of wholesale telecom billing.
- Process automation and continuous improvement experience
Qualifications
- AAT qualified, part-qualified ACCA/CIMA, or equivalent experience.
- Right to work in the UK.
What We Offer
- Competitive base salary.
- Generous holiday allowance and flexible working arrangements.
- Supportive, inclusive culture with and cross-functional collaboration.
We are committed to equality of opportunity and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.
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