Product and Test Support Technician

Product and Test Support Technician | Newport, Wales | Full Time | £45,000-£55,000 per annum

Mobiltex is an IIoT and software company delivering remote monitoring and software solutions that help maintain pipeline health for industries delivering critical services. Their solutions target real-time corrosion prevention, gas pressure management and water network optimisation, primarily serving midstream and downstream energy operators and water utilities.

Mobiltex is a high-growth company in an active phase of product and organisational scaling, with potential for Mergers and Acquisitions, as well as a growing international footprint. This is an environment that rewards people who can build structure where it doesn’t yet exist and drive commercial output as the organisation scales.

The Role

Mobiltex is looking for a Product and Test Support Technician to create, maintain and control the documentation that supports the manufacturing of its hardware products, while providing hands-on support to hardware, firmware and mechanical engineers during testing, validation and prototype bring-up.

Working closely with engineering, manufacturing and quality teams, you will translate engineering designs into clear, production-ready instructions, execute test and validation activities under engineering direction, and keep documentation current as products move from New Product Introduction (NPI) through to sustaining production.

Key Responsibilities

• Support engineers in executing test plans, validation and prototype bring-up activities
• Support testing, debugging and troubleshooting of hardware and firmware issues alongside engineers during development
• Support investigations into Customer Reported Bugs (CRBs) and Corrective Action Requests (CARs)
• Execute validation, functional, environmental and reliability tests under engineering direction and flag anomalies for engineering review
• Record, organise and report test data and results in a clear, traceable format
• Support the timely delivery of projects in alignment with agreed engineering plans and priorities
• Contribute to team effectiveness, knowledge sharing and continuous improvement efforts
• Support delivery of engineering and product development objectives aligned with Mobiltex strategic priorities
• Work with manufacturing, quality and engineering teams to validate documentation accuracy on the production floor
• Create and maintain production work instructions, Bills of Materials (BOMs), assembly procedures and test/inspection procedures
• Maintain document version control and revision history in line with company procedures
• Prepare and process documentation for Engineering Change Orders (ECs) and NPI product releases
• Assist with training production staff on new or revised procedures
• Maintain production test fixtures and processes
• Support troubleshooting and resolve manufacturing issues

Requirements

Essential

• Strong technical writing and documentation skills
• Comfortable using basic lab/test equipment, including multimeters, oscilloscopes and bench power supplies
• Proficiency with Microsoft Office and Confluence for documentation
• Ability to read schematics, PCB layouts and mechanical drawings
• Familiarity with electronics assembly and PCB assembly (PCBA) processes
• Experience with document control systems
• Basic understanding of manufacturing quality processes
• Ability to follow test plans and validation procedures written by engineering and accurately record results
• Attention to detail and accuracy
• Clear written and verbal communication skills
• Good organisational and time management skills
• Ability to work cross-functionally with engineering, manufacturing and quality teams
• Self-motivated with the ability to work independently

Desirable

• Familiarity with Altium
• Basic understanding of embedded C/C++ systems and firmware concepts
• Understanding of IPC standards and ISO 9001

What’s In It For You

• Private medical care after probation
• Enhanced company sick pay
• Flexible annual leave, including the option to carry forward up to 5 days
• Up to 5 additional personal leave days after probation
• Eye test and glasses contribution
• Annual wellness allowance after probation
• Company pension scheme, including enhanced contributions

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