Contracts Administrator

We are recruiting for a Temporary Contracts Administrator to provide administrative support within an Estate Services team. The role covers contract administration, data management, customer service and financial administration.

Hours: Monday-Thursday 8:00am-4:30pm, Friday 8:00am-3:30pm
Location: Medway, Kent

The Role

You will support the day-to-day administration of estate services, working with operational teams, contractors and customers to ensure services are delivered efficiently and records are accurate.

Key responsibilities include:

• Providing administrative and contract support.
• Raising and monitoring works orders and service requests.
• Maintaining accurate records and updating systems.
• Liaising with contractors, customers and colleagues.
• Coordinating appointments and contractor visits.
• Processing invoices and purchase orders.
• Supporting KPI, performance and expenditure reporting.
• Responding to customer enquiries and service requests.
• Maintaining documentation in line with company procedures and data protection requirements.

Essential Requirements

• Previous administration experience.
• Strong attention to detail and organisational skills.
• Experience maintaining records and handling data.
• Writes and speaks with ease and communicates confidently with customers, contractors and colleagues.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Working knowledge of ONE Housing housing management software.
• Working knowledge of Total Mobile workforce management software.
• Strong IT skills and the ability to manage competing priorities and deadlines.
• GCSE (or equivalent) in English and Maths at Grade C/4 or above.
• Experience within social housing, property services, facilities management or estate services.

Desirable

• Experience supporting contract management.
• Experience processing invoices and purchase orders.
• Experience producing reports, KPIs or analysing service data.
• A Business Administration, Housing or Property-related qualification.

This role would suit someone who is organised, reliable and confident working in a busy environment, with a strong eye for detail and customer service.

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