IT Support Officer

IT Support Officer
To contribute to the efficient and effective supply of IT Support across all Group sites

Duties will include but are not limited to the following:

• To receive direction as and when required from the Customer Services Lead and IT Services Manager
• To carry out the installation, replacement, support and maintenance of Group desktop hardware and software, to include (and not limited to) PCs, printers, telephones, and mobile devices, Office/365 suite, and specialist software applications etc
• To maintain user accounts including access rights, permissions, and groups within Active Directory
• To provide first line support to the Group IT community for all IT facilities/services under the advice and guidance of Line Management
• To help maintain security measures to minimise or eliminate potential abuse of Group IT systems
• To diagnose and repair IT equipment
• To liaise with relevant external agencies to resolve IT issues and implement recommendations
• To support and assist other IT Support Officers as and when required
• To prepare, deliver and install IT equipment
• To assist curriculum and support staff in the efficient provision of IT
• To assist in the implementation of IT projects as required where skills and experience are required
• To respond to and complete IT support requests using the College's IT Helpdesk and ticketing system
• To keep up to date with developments in IT
• To travel to other sites to provide IT assistance as required.

Candidates must hold a level 2 qualification in English and Maths (GCSE or equivalent) and be IT literate to Level 3. Experience with desktop PC hardware is essential .

Candidates must be fully compliance checked prior to commencement including references and enhanced DBS. EWC is not required for this cover.

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