Governance Officer

Your new company
Working for a national charitable organisation, you will be providing support to the FOI and Complaints Manager in the administration of complaints, including logging, acknowledging, disseminating, collating and issuing responses and updating the complaints system with outcomes and files for stage 1 complaints.
Your new role

• Manage the Customer Services and external CEO inboxes, ensuring records are kept in line with the Fund's Retention Schedule, responding to queries, including disseminating to or liaising with services to provide responses to customers
• Log, disseminate and acknowledge reports of concerns from members of the public
• Assist the FOI and Complaints Manager in identifying service improvements from stage 1 complaints
• Log, acknowledge and administer the collation and responding of Freedom of Information requests, escalating to the FOI and Complaints Manager when necessary.
• Provide business continuity cover for other information governance inboxes as and when required

What you need to do now

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