FOI Manager

Working for a national charitable organisation, you will analyse and provide advice and support on the approach to handling complaints and third party concerns.

Your new role
You will also lead on responding to Freedom of Information requests and manage requests for information. This means that you will need expert knowledge of FOI legislation and guidance, and the ability to assess and address customer complaints providing excellent customer service. You will have to use your analytical skills to approach complex documentation effectively and identify links and trends in requests to inform an improved approach to the handling of FOI requests and customer service. Working closely with Information Governance and Legal colleagues, and teams across the wider organisation.
Your decision-making will be informed by robust analysis and critical assessment.
What you'll need to succeed

• Expert knowledge of the FOI Act and FOI qualification, with extension experience in the handling of FOI requests
• Good knowledge of the Data Protection Action 2018
• Experience of applying FOI and Data Protection legislation in a complex organisation
• Experience of delivering excellent customer service and strong relationship management skills* Good understanding of Information Governance processes
• Ability to draft correspondence and reports
• Flexibility to understand and implement change and continuous improvement
• Experience of working collaboratively, and an understanding of the skills required to work productively within multiple teams
• Strong customer service skills and experience in considering the best outcome for the customer
• Experience in handling customer complaints and delivering advice and guidance to colleagues* Excellent written and oral communication skills as well as negotiation and persuasion skills* Ability to use technology to create a better service for stakeholders internally and externally

What you'll get in return
This is initially a 6-month contract working on a hybrid basis.

What you need to do now

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