Internal Sales Engineer

Internal Sales Engineer – Electrical Engineering

Leicester

H2O Recruitment are working with an established UK engineering manufacturer to recruit an Internal Sales Engineer for its Leicester operation.

This is an excellent opportunity for someone with a background in electrical, electronic or control engineering who enjoys combining technical problem-solving with customer interaction.

You'll join an experienced technical sales team and become a key point of contact for customers, helping them understand and specify engineering solutions for a range of demanding industrial applications.

This isn't simply an order-processing or traditional internal sales position. You'll need to understand customers' technical requirements, interpret specifications and data, develop appropriate solutions and produce accurate quotations and tenders.

The Role

Working within the company you'll manage customer enquiries from initial contact through to quotation, order and ongoing customer support.

Your responsibilities will include:

• Handling technical customer enquiries by telephone, email and face-to-face
• Understanding and interpreting customers' technical and commercial requirements
• Developing preliminary technical solutions that can be accurately costed and quoted
• Preparing detailed quotations and tenders
• Following up quotations and helping convert opportunities into profitable orders
• Providing pre-sales technical advice and product information
• Building strong, long-term relationships with existing and prospective customers
• Identifying and pursuing new business opportunities
• Ensuring orders and technical information are passed efficiently to Engineering, Contracts and Production
• Keeping customers informed throughout the order process and resolving queries quickly
• Maintaining accurate records of enquiries, quotations, orders and customer activity
• Developing strong knowledge of the company's products and their applications
• Supporting colleagues across Engineering, Contracts and Production
• Attending occasional customer and site visits within the UK and internationally

What We're Looking For

You'll ideally already have experience in a technical sales, sales engineering, applications, estimating, proposals or customer-facing engineering environment.

You'll need:

• A good understanding of electrical engineering
• Ideally an HNC in Electrical, Electronic or Control Engineering, or an equivalent apprenticeship/qualification
• Previous experience in a technical customer-facing position
• The ability to read, understand and interpret technical information
• A practical, solutions-focused approach to customer requirements
• Strong communication skills and the confidence to deal with customers at different levels
• Good commercial awareness and an interest in converting enquiries into orders
• Strong organisational skills and attention to detail
• Confidence using Microsoft Office, particularly Word and Excel
• A self-motivated and proactive approach

A degree in Electrical, Electronic or Control Engineering would be advantageous but isn't essential.

Experience dealing with large OEMs, engineering contractors or international customers would also be beneficial.

Why Consider This Opportunity?

You'll be joining an established engineering manufacturer whose products are used across many sectors.

The position offers an interesting combination of engineering, technical sales, customer relationships and commercial problem-solving, with exposure to both UK and international customers.

You'll predominantly be based at the Leicester site, with occasional national and international customer visits.

Interested?

If you're an electrically minded engineer who enjoys working with customers – or you're already working in technical/internal sales and would like a role where you can use more of your engineering knowledge – we'd be very interested in hearing from you.

• Handle technical customer enquiries via telephone, email and face-to-face communication.
• Understand and interpret customer specifications, electrical requirements and technical drawings.
• Provide technical advice and recommend suitable engineering products and solutions.
• Prepare accurate technical quotations, costings, proposals and tenders.
• Follow up quotations and convert enquiries into profitable orders.
• Develop and maintain strong relationships with existing customers, OEMs and engineering contractors.
• Identify new business opportunities and support the growth of customer accounts.
• Work closely with Engineering, Contracts and Production teams to ensure customer requirements are accurately communicated.
• Process and coordinate customer orders, ensuring technical specifications and delivery requirements are met.
• Respond to customer queries and provide ongoing technical and commercial support.
• Maintain accurate records of enquiries, quotations, orders and customer communications.
• Develop a thorough understanding of the company's electrical engineering products and their industrial applications.
• Support the continuous improvement of internal sales processes and customer service.
• Attend occasional customer meetings and site visits within the UK and internationally.

We are looking for a technically minded, commercially aware individual with a strong understanding of electrical engineering and an interest in combining technical knowledge with customer interaction and sales.

The ideal candidate will have:

• A background in Electrical, Electronic, Control or Power Engineering.
• Ideally an HNC, HND, apprenticeship or degree in a relevant engineering discipline.
• The ability to read and interpret technical drawings, electrical specifications and customer requirements.
• Strong technical problem-solving skills with a practical, solutions-focused approach.
• Excellent communication skills and the confidence to discuss technical requirements with customers.
• Good organisational skills and excellent attention to detail.
• An interest in technical sales, customer relationship management and business development.
• The ability to prepare or learn to produce accurate technical quotations, proposals and tenders.
• Good IT skills, particularly Microsoft Word and Excel.
• A proactive, enthusiastic attitude and willingness to develop product knowledge.
• The ability to work independently while collaborating effectively with engineering and production teams.

Previous experience in technical sales, applications engineering, estimating, proposals or a customer-facing engineering role would be advantageous.

Importantly, previous sales experience is not essential. We would also welcome applications from electrically qualified engineers or technically experienced individuals who are keen to move into an internal sales position.

Full product and sales training can be provided for candidates with the right electrical engineering knowledge, aptitude and attitude.

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