Associate Customer Success Manager (UK Remote)

Overview

In this role you enable educational institutions in Spain and France to maximize value from Turnitin’s software, driving retention and growth. You will manage stakeholder relationships across levels, coordinate cross-functional support, and identify upsell opportunities within a SaaS EdTech portfolio. Your work helps institutions advance teaching, learning, and academic integrity at scale. This position offers remote-first collaboration in a mission-driven company shaping global education.

Pay / Benefits

• remote-first culture
• health care coverage
• education reimbursement
• competiti ve paid time off
• self-care days
• paid parental leave

Responsibilities

• Manage a portfolio of higher education customers across Spain and France
• Build and maintain relationships with stakeholders at all levels within customer institutions
• Drive adoption, satisfaction, retention, and long-term success
• Develop and execute account plans aligned with customer goals
• Deliver business reviews, presentations, and customer engagement activities
• Identify and support upsell, cross-sell, and renewal opportunities
• Use customer insights and engagement data to manage risks and growth opportunities
• Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs
• Capture and share customer feedback to improve products and customer experience
• Generate referral opportunities and develop customer advocates
• Maintain accurate CRM records and account activity
• Continuously invest in personal and professional development

Key requirements

• 1–2 years of experience in Customer Success, Account Management, or similar client-facing role in SaaS, EdTech, or education sector
• Fluent in English, Spanish, and French
• Strong interpersonal, communication, presentation, and negotiation skills
• Data-driven problem-solving, time-management, and organisational abilities
• Experience with CRM/Customer Success platforms (e.g., Salesforce)
• Collaborative mindset with curiosity, accountability, and growth orientation
• Understanding of education technology landscape and institutional challenges around teaching, learning, and academic integrity
• Proven ability to achieve retention, upsell, and satisfaction targets in a fast-paced environment

• interpersonal communication
• negotiation
• presentation
• SaaS familiarity
• CRM platforms (e.g., Salesforce)
• data-driven engagement analysis

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