Associate Customer Success Manager (UK Remote)

Overview

In this role you will manage a portfolio of higher education institutions in Spain and France to maximize value from Turnitin’s software, drive adoption, retention, and growth, and collaborate with cross-functional teams. You will develop account plans, conduct business reviews, and identify upsell opportunities to expand the solutions footprint. You will work with Deans, Directors, and instructors to strengthen relationships and advocate for Turnitin’s mission of maintaining learning integrity. This role offers remote-first collaboration with a global education-focused team and meaningful impact on educators and institutions.

Pay / Benefits

• Remote-first culture
• Health care coverage
• Education reimbursement
• Competitive paid time off
• Parental leave
• Wellness or home office reimbursement

Responsibilities

• Manage a portfolio of higher education customers across Spain and France
• Build relationships with stakeholders at all levels
• Drive adoption, satisfaction, retention, and long-term success
• Develop and execute account plans aligned with customer goals
• Deliver business reviews, presentations, and engagement activities
• Identify and support upsell, cross-sell, and renewal opportunities
• Use customer insights and engagement data to manage risks and growth opportunities
• Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs
• Capture and share customer feedback to improve products and customer experience
• Generate referral opportunities and develop customer advocates
• Maintain accurate CRM records and account activity
• Continuously invest in personal and professional development

Key requirements

• 1–2 years in Customer Success, Account Management, or similar client-facing role
• Fluent in English, Spanish, and French
• Strong interpersonal, communication, presentation, and negotiation skills
• Data-driven with experience using CRM/Customer Success platforms (e.g., Salesforce)
• Collaborative teammate with curiosity, accountability, and growth mindset
• Understanding of the education technology landscape and institutional challenges
• Proven ability to achieve retention, upsell, and satisfaction targets in a fast-paced environment

• interpersonal skills
• communication
• presentation
• CRM/Customer Success platforms (e.g., Salesforce)
• data-driven decision making
• stakeholder management

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