Senior Service Designer

Overview

In this Senior Service Designer role, you shape end-to-end digital services for major UK clients and public sector organisations. You will work with market-leading technologies to align user needs with business objectives, delivering measurable impact. You’ll lead design workshops, create service blueprints, and test prototypes, contributing to transformation programs in a fast-moving, agile environment. This role offers an opportunity to influence public sector digital delivery while collaborating across cross-functional teams.

Pay / Benefits

• Hybrid working
• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution
• Life Assurance
• Professional certifications supported

Responsibilities

• Deliver in the UK public sector, conforming to GDS standards and Service Standard Assessments
• Build and nurture stakeholder relationships, serving as a delivery team contact
• Interpret user and business needs within broader organizational context
• Analyze complex service areas to align user needs with objectives
• Create design concepts, UX designs, and end-to-end service blueprints
• Define vision and outcomes for products, services, and programmes
• Lead design workshops and design sprints with stakeholders and users
• Rapidly design and test digital prototypes with users

Key requirements

• Experienced service designer leading and coaching teams
• Proven in agile, multi-disciplinary delivery environments
• Strong client relationship skills and cross-team collaboration
• Experience delivering in the UK public sector with GDS standards
• Ability to communicate complex business and technical challenges clearly to diverse audiences
• Stakeholder management, direction setting, and negotiation skills

• Stakeholder management
• Collaborative working
• Clear communication
• Service design
• UX design
• Service blueprints

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