In this Lead Service Designer role, you’ll deliver high-profile digital products for UK public sector and large private clients. You’ll bridge user, technical and business perspectives to create end-to-end service concepts that drive impact. You’ll shape vision and outcomes, lead design workshops, and rapidly prototype with users. This is an opportunity to influence how services are delivered at scale within a fast-growing, agile technology company that values transformation and public sector impact.
Pay / Benefits
Hybrid working model
25 days’ holiday
Private medical health care via Vitality
Pension contribution and Life Assurance
Professional certifications support
Employee discounts
Responsibilities
Deliver in the UK public sector to GDS standards and Service Standard Assessments
Build and maintain strong client stakeholder relationships and act as a delivery lead contact
Understand user and business needs within complex operational contexts
Analyze user needs and business objectives in complex service areas
Create design concepts, UX designs and service blueprints for end-to-end delivery
Help define vision and outcomes for products, services and programmes
Lead design workshops and design sprints with team, stakeholders, and users
Rapidly design and test digital prototypes with users
Key requirements
Experience in agile, multi-disciplinary delivery teams
Experience delivering new services as part of large, complex transformation projects
Experience delivering in the UK public sector with GDS standards and Service Standard Assessments
Ability to communicate complex business and technical challenges to diverse audiences
Ability to manage stakeholder expectations and navigate difficult discussions
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