Service Consultant

Overview

In this role you will act as a Service Consultant within the Service Consultancy Team, shaping service solutions across the full lifecycle. You will collaborate with customer-facing teams to design and deliver integrated service models, aligning with policies and operating across bids and pre-bid activities. You’ll engage stakeholders and partners to produce compliant, operationally sound designs and support transitions. This is an opportunity to influence how services are conceived and delivered at scale within a defence and technology-focused organisation.

Pay / Benefits

• Matched contribution pension scheme with life assurance
• Generous holiday allowance with option to purchase additional days
• Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal
• Armed Forces Covenant and Defence Employer Recognition Scheme Gold
• Volunteering opportunities

Responsibilities

• Act as SME for service lifecycle activities and support bids, proposals, and costed service inputs
• Capture and analyse customer requirements to shape effective service solutions
• Ensure proposed services comply with Service and Technical Operations policies
• Collaborate with SD&T, Service Operations, and Technical Operations during design
• Develop and approve comprehensive service design packages
• Enable smooth service transition through planning, readiness, and cross-functional coordination

Key requirements

• Extensive experience in Service Design, Service Architecture, and Service Development in large organisations
• Proven involvement in bid/pre-bid activities with high-quality inputs and costed responses
• Strong ability to engage and influence senior stakeholders and cross-functional teams
• Ability to produce service artefacts (models, diagrams, packages, docs, high-level plans)
• Experience delivering operational assurance within service delivery and governance across complex programmes
• Knowledge of service governance, interface models, organisational design, and cross-functional dependencies
• ITIL 4 certification or higher

• Stakeholder engagement
• Cross-functional collaboration
• Influencing senior stakeholders
• Service Design
• Service Architecture
• Service Development

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