Senior Service Consultant

The Role

As a Senior Service Consultant, you will provide subject‑matter expertise (SME) across QinetiQ’s full‑service portfolio, focused on leading and contributing to Bid and Pre‑Bid activities. This includes shaping high quality bid responses, integration, and management requirements are fully understood, articulated, and aligned to customer expectations.

Day‑to‑day, you will be working collaboratively with customer‑facing teams designing and delivering service integration, support, and management models throughout the full‑service lifecycle. A key part of the role is engaging directly with the Ministry of Defence and wider government stakeholders, and associated delivery partners to support the development of operationally sound and compliant solutions.

Your responsibilities will include:

• Acting as an SME, providing service lifecycle insight to support bid responses and proposals, identifying customer and business requirements, and defining suitable support models with associated cost estimates
• Operating autonomously, demonstrating the ability to independently resolve complex issues with minimal direction
• Ensuring all proposed customer solutions are fully aligned with established Service and Technical Operations policies, standards, and processes
• Influencing stakeholders at a range of positions and levels, promoting alignment, understanding, and positive outcomes
• Collaborating with SD&T (Service Design and Transition), Service Operations, and Technical Operations teams to ensure service design packages are fully developed, approved, and ready to enable a successful Service Transition
• Applying knowledge of MoD bid processes, frameworks, and solution requirements to shape compliant, high quality service inputs into MoD bid submissions and supporting documentation

Essential experience of the Senior Service Consultant:

• Significant experience in Service Design, Service Architecture, and Service Development within large and complex organisations
• Demonstrable experience contributing to or leading Bid and Pre‑Bid activities, including producing high‑quality service inputs, support models, and costed responses
• Proven background working within Ministry of Defence (MoD) environments or government environments, applying knowledge of governance, service expectations, risk, and operational constraints
• Previous experience shaping and contributing to MoD bid submissions, including interpreting requirements, aligning solutions to MoD frameworks, and producing compliant service documentation
• Strong track record of engaging and influencing senior stakeholders, customers, partners, and internal teams across a variety of levels and organisational structures
• Previous experience producing service artefacts, including service models, integration diagrams, high‑level plans, service design packages, and operational documentation

Essential qualifications for the Senior Service Consultant:

• ITIL 4 Managing professional or other advanced ITIL certifications beyond foundational level
• SAFe certification or equivalent experience working within SAFe

This role is 37 hours per week based at either our Bristol or Malvern site. Hybrid working patterns available. This role will involve travel to other sites or customer sites.

Malvern

The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber security.

Benefits

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities – helping charities and local community

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Please note that all applicants for this role must be willing to go through DV Clearance.

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