Dayforce SME (Payroll)

Overview

You will serve as the Dayforce Subject Matter Expert for payroll, HR, and operations, driving effective use and governance of Dayforce across the business. You’ll provide ongoing support, resolve complex queries, and act as the escalation point for system issues. You will lead Dayforce training, develop guides and materials, and coach users to build self-service and reporting capabilities. This role sits in a high-growth FMCG environment and offers a chance to shape payroll processes during a transformation.

Pay / Benefits

• remote work
• rolling contract
• supportive large team
• base in Reading with parking

Responsibilities

• Act as primary Dayforce SME for managers, employees, Payroll, HR, and operations
• Provide ongoing Dayforce guidance on functionality, processes, and best practices
• Resolve complex Dayforce queries and troubleshoot system issues
• Escalate Dayforce process and system enquiries when needed
• Promote consistent and effective Dayforce usage across the organisation
• Lead development and delivery of Dayforce training programmes
• Create user guides, process documentation, training materials, quick-reference guides, and knowledge articles
• Deliver classroom, virtual, and one-to-one coaching sessions
• Support managers in developing confidence with self-service, workforce management tools, and reporting capabilities
• Identify capability gaps and implement targeted development plans to improve system proficiency
• Act as a Dayforce champion to encourage engagement and adoption across the business

Key requirements

• Strong knowledge of the Dayforce payroll system (essential)
• Solid understanding of payroll processes and end-to-end processing experience
• Ability to train and develop others on Dayforce usage
• Attention to detail and problem-solving skills
• Excellent communication and teamwork abilities
• Experience in the business services sector is advantageous

• excellent communication
• teamwork
• problem-solving
• Dayforce payroll system
• payroll processes
• reporting capabilities

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